Where does FreshWave provide cleaning services?
We cover all of metro Atlanta—including Buckhead, Midtown, Decatur, Sandy Springs, Marietta, Alpharetta, Smyrna, Dunwoody, Inman Park, and Virginia-Highland. Our service area spans Fulton, DeKalb, Cobb, Gwinnett, and Cherokee counties. If you’re not sure whether we reach your address, call us at +1 800 458 56 97—we cover more ground than most people expect, and we’d rather confirm than have you assume we don’t service your area.
Is the quote really free? Are there any hidden fees?
Yes—completely free, and we mean that. You’ll get transparent pricing upfront based on your service type, property size, and zip code, with no add-ons that appear at checkout and no “fuel surcharges” buried in the fine print. What we quote is what you pay.
Do you bring your own supplies and equipment?
We bring everything. Every FreshWave team arrives fully equipped — eco-friendly cleaning products, HEPA-certified vacuums, freshly laundered microfiber cloths, and all the tools needed for your specific service type. You don’t need to supply anything or clear space under your sink. If you have a preferred product for a specific surface (a particular hardwood floor cleaner, for example), let us know when you book, and we’ll work with it—but it’s never a requirement.
Can I book a one-time clean, or do I have to commit to a recurring schedule?
FreshWave primarily operates on a contract-based recurring schedule—weekly, bi-weekly, or monthly—which ensures consistent team assignments, priority scheduling, and the long-term quality our clients depend on. For specific one-time needs like post-construction cleans or pre-event deep cleans, please contact us to discuss your requirements.
How do I schedule a cleaning, and how far in advance do I need to book?
You can book online at freshwavecleaning.com, call us at +1 800 458 5697, or reach out by text. For standard bookings, 24–48 hours’ notice is usually enough to get you your preferred time slot. We operate seven days a week, including weekends, and we work around your schedule — not the other way around.
Do I need to sign a contract for cleaning services?
Yes—FreshWave primarily operates on a contract-based service model. This allows us to assign dedicated teams, guarantee scheduling consistency, and deliver the long-term quality our clients rely on. Contract terms are flexible and tailored to your service type — residential, commercial, or janitorial. We’ll walk you through everything during your free consultation
Are FreshWave cleaners insured? What if something gets damaged?
Every FreshWave cleaner is fully insured, bonded, and background-screened — no exceptions. In the unlikely event that something is damaged during a cleaning, our insurance covers it. You’ll never be left chasing a resolution. We also operate with a 100% satisfaction guarantee: if something isn’t cleaned to the standard you expected, we return at the next available slot and re-clean it at no charge. No forms, no attitude, no waiting at the next available slot, and re-clean it at no charge. No forms, no attitude, no waiting.
How is pricing determined? Is it by the hour or by the job?
We price by the job, not by the hour — which means you always know what you’re paying before we arrive, and our team has no incentive to slow down. Pricing is based on your service type (standard residential, deep clean, commercial, move-out, etc.), the size of the space, and your location within metro Atlanta. For commercial or janitorial accounts, we work out a flat recurring rate after an initial walkthrough. Get your free quote online or over the phone in under 10 minutes.